Bridging the wide gap between FM and IT

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If facility and IT managers aren’t working in harmony, energy and power will be wasted and profits will slip, writes EDDIE DESOUZA, global marketing director, Enlogic.

In Chinese philosophy, the concept of Yin and Yang is used to describe opposite forces that are interconnected to create balance in the world. Life is full of these natural balances: dark and light, water and fire, life and death.
 Although less abstract, the operations within a data centre must also work to this idea of equilibrium. With increasing pressure from rising energy costs, the industry is currently facing a crisis. As stakeholders with interests in two ends of the spectrum, power supply and power demand, the two influential parties, facilities management and IT are on divergent paths.

There is no question that both facilities management and IT play a huge role in the successful running of a data centre. After all, facilities management personnel manage the supply of power into the building, while IT personnel manage power distribution to and within the rack. If the two aren’t working in harmony, energy and power will be wasted and the data centre becomes significantly unprofitable.

So why is it such a challenge to work together? Surely it is clear to see that a bridge should be built to unite the two parties to improve the operations of the data centre
for the better? What can we do to turn this estranged partnership into a happy marriage, creating a better environment to work in and for all to benefit from?

To help broker the marriage and achieve cost efficiency and productivity, a common goal and language is needed for all.

However, there seems to be a disconnection
 in outlook resulting in a lack of communication and, in some cases, a complete absence of cooperation. With two very different industry stakeholders working in such close proximity, it can become unclear who is responsible for what, resulting in a lack of productive decision-making.

Of course, this is by no means the fault of one department and, in this case, it is not a workman blaming his tools, but one who wants to create an efficient environment.

One major consequence of this imbalance is the financial impact. In daily life, more often than not, we often overlook expenses if we are not the ones paying the bill. This is the current state inside a data centre but the circumstances are more severe.

Housing the world’s information, a data centre’s costs are much more substantial than those of a home, causing a global energy and financial predicament. Although the electricity bill in a data centre is being generated largely by the IT team, the overall bill can come out
of the facilities management budget, meaning they have to foot the bill for a service IT predominantly uses.

In fact, a recent survey of data centre professionals[i] shows that there is no clear ownership as to who is responsible for the energy bill. Although nearly half (48 percent) of respondents believe that responsibility lies with both FM and IT, less than a quarter

(24 percent) believe it lies only with IT and nearly a third (28 percent) believe it lies solely with FM.

Without accountability there can be no responsibility – and, with data centres using approximately 30 billion watts of electricity worldwide, equivalent to the output of 30 nuclear power plants, this is not acceptable. Especially as 90 percent or more of this electricity is wasted in fear of downtime, according to The New York Times.

To address this, communication lines between FM and IT need to be opened and more education needs to be available about the bigger picture of the data centre, not just a focus on one area. Only then can the two sides integrate and understand how they affect each other and what can be done to improve this.
A new age of transparency, led by the injection of new technologies, can then flourish, where any culture of blame and misplaced responsibility among FM and IT can be eradicated.

In the real world, when fuel prices continue to increase, do we change the way we drive our car or do we just budget for the extra expense? A data centre cannot afford to
 take on this perspective and blindly accept mounting energy bills, especially as oversizing energy budgets removes vital liquidity from other parts of an organisation, which could prove more productive.

Energy is a scarce resource and its inefficient utilisation will leave the next generation with even more problems.

As a data centre business, at least two things are constant. The business will always need to consume vast amounts of energy and you will never be able to control the cost of this energy. This is dictated by world markets, taxes, global wars and government agendas, which means that prices will only continue to rise. If there is a third thing you can be sure of, energy costs will never go down.

Therefore, the power supply and distribution across the data centre can no longer afford to be a passive process.

The current approach is creating a silo,
and both sides of the spectrum need clear guidelines on what they can and cannot do.

The answer lies in managing risk together, and a common language, which is currently lacking, is desperately required. Only then
can an informed decision be made to achieve optimum business efficiency and effectiveness.

Today, the language and equipment in a data centre are understood exclusively by either facilities management or IT, but rarely by both. The demand for a common language is greater than ever and both sides will be able to communicate concerns, issues and ideas for greater efficiency.

FM and IT need to unite to understand problems that arise and deliver in the most productive way, making substantial cost savings and creating an efficient data centre. However, this can only be achieved when both departments are given the right tools.

So this leaves us with the all-important question, will FM or IT make the first move towards a more efficient data centre environment or will all this speculation be in vain?

[i] Survey undertaken at DCD London 2012

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