Global logistics automation company Dematic has announced an enhancement to its suite of Wireless LAN support services for Australian and New Zealand warehouses with the addition of a Wireless LAN Remote Monitoring service, which optimises wireless network coverage at all times, and avoids costly business downtime.
The monitoring service is designed for warehouse managers who want to fully outsource Wireless LAN monitoring and issue resolution. This would be particularly valuable for smaller warehouse operations that aren’t equipped to conduct in-house monitoring of their own wireless infrastructure.
The new service constantly runs remote checks on wireless access points. If issues such as access point failures or intermittent hardware faults arise, an email alert is immediately sent to the Dematic 24/7 ServiceDesk, giving the fastest possible response time to problems. Dematic can then quickly respond with the appropriate action to resolve the issue, either through remote connection, on-site replacement or reconfiguration of failed hardware.
Previously, local warehouse operators needed to manually identify wireless network problems themselves and then contact their technology supplier to request repairs.
“Dematic’s Wireless LAN Monitoring Service offers round-the-clock information about the health of our customers’ wireless network coverage without the need to carry out manual checks,” says Rodney Case, Dematic’s customer service manager for Real Time Logistics. “This allows organisations to be immediately alerted to any issues, so they can be resolved quickly before there is any impact on operations. It avoids the potential situation of having to endure reduced network strength due to impaired access points and single strength coverage, or the worst case scenario of complete network downtime that halts operations and hurts the business’ bottom line.”
More information: www.dematic.com.au