The annual Frost & Sullivan Best Practices Awards has named ISS as the Facilities Management Company of the Year in Asia Pacific.
ISS was named the Facilities Management Company of the Year in Asia Pacific at the annual Frost & Sullivan Best Practices Awards in Singapore.
The Frost & Sullivan Best Practices Awards are awarded to companies demonstrating best practices in a variety of regional and global markets. The awards recognise the superior planning and execution of product launches, strategic alliances, distribution strategies, technological innovations, customer service, and mergers and acquisitions. Other factors such as leadership, strategy, service, innovation, integration and development are also considered as part of the award methodology.
In 2012, the Asia region in ISS delivered a very strong performance, driven by an organic growth of 15 percent. Operating profit increased by 16 percent reflecting an operating margin of 7.7 percent. In other words, Asia delivered the highest margin of any ISS region.
Recent contract wins in the region include a services contract covering 23 airports in India, a significant contract with Changi General Hospital in Singapore comprising mainly cleaning and washroom services, as well as the increased scope of the existing contract with Singapore General Hospital. Furthermore, the Barclays contract has gone live throughout the region. In Australia ISS won important renewals of large contracts within the resource and transportation segments, for example the IFS contract with Searipple Mining Camp and the security contract at Perth Airport.
“ISS leverages on its self-delivery capabilities and sales strategy to push its integrated facility services penetration in their acutely selected end-user sectors. The company’s understanding and choice of markets to penetrate has allowed the company to expand its client portfolio successfully. This can be observed through ISS’s successful penetration into the infrastructure and energy end-user sectors. The high number of contracts secured in 2012 has put the company in a very competitive position in Asia-Pacific, despite being a relatively young market participant in the energy end-user sector. ISS is likely to grow strongly in the future with its remarkable market revenue in Asia-Pacific,” Manoj Menon, partner and managing director, Asia Pacific, comments.
“We are indeed very proud that Frost & Sullivan, with this prestigious award, is recognising the recent achievements of ISS in Asia Pacific. Over the last decade, we have successfully built our regional platform from which we integrate and self-deliver a complete set of facility services such as catering, cleaning, security, property and support services throughout this region and across the globe,” Thomas Hinnerskov, regional CEO, ISS Asia Pacific stated when accepting the award on behalf of the company.
The regional head of ISS also used the opportunity to thank the many ISS employees in the region.